Back to Templates
Order Thank You Email – First Time Customer
Make a great first impression! Automatically send a warm, personalized thank you email to first-time customers when their order is completed. Build loyalty from day one with a special welcome discount for their next purchase.
📋 How to Build This Workflow
1
Add New Order Trigger for First-Time Customers
Click “+ Trigger” and select “New Order Created” from WooCommerce Events. Configure it to trigger only for completed orders from first-time customers to ensure they receive a special welcome experience.
Type:
New Order Created
Order Status:
Completed
Customer Type:
First-time customer
Order Total:
Any amount
2
Send Thank You Email with Welcome Discount
Add “Send Email” action to deliver a warm thank you message with order details and a special 15% welcome discount code for their next purchase. This encourages repeat business and builds customer loyalty.
Action:
Send Email
To:
{{node#1.user_email}}
From Email:
your-email@yourstore.com
From Name:
Your Name from Your Store
Subject:
Thank you for your first order! 🎉
Body:
Hey {{node#1.display_name}}! 👋
We’re absolutely thrilled to have you as a customer! Your order has been confirmed and is on its way.
📦 Order Details:
{{node#1.order_products}}
Total: {{node#1.order_total}}
Order #{{node#1.order_id}}
🎁 As a thank you for choosing us, here’s a special gift: use code WELCOME15 on your next purchase for 15% off!
Track your order:
{{node#1.order_tracking_url}}
Questions? Just hit reply – we’re here to help!
Thanks for trusting us with your first order. We can’t wait to serve you again!
Your Name
Your Store Team
P.S. Follow us on [social media links] for exclusive deals and updates!
We’re absolutely thrilled to have you as a customer! Your order has been confirmed and is on its way.
📦 Order Details:
{{node#1.order_products}}
Total: {{node#1.order_total}}
Order #{{node#1.order_id}}
🎁 As a thank you for choosing us, here’s a special gift: use code WELCOME15 on your next purchase for 15% off!
Track your order:
{{node#1.order_tracking_url}}
Questions? Just hit reply – we’re here to help!
Thanks for trusting us with your first order. We can’t wait to serve you again!
Your Name
Your Store Team
P.S. Follow us on [social media links] for exclusive deals and updates!
💡 Pro Tips
- Create your WELCOME15 coupon code in WooCommerce before activating this workflow
- Personalize the email with your brand voice and add your actual social media links
- Update all placeholder email addresses and store information to match your business
- Test the workflow with a real first-time customer order to ensure proper triggering
- Consider adding your logo or product images to make the email more visually appealing
- Monitor redemption rates of the welcome discount to optimize your offer
