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Refund and Returns Policy - AIWU – AI Plugin for WordPress

Refund and Returns Policy

Last Updated: 08.15.2025

This Refund Policy explains the terms and conditions for refunds of AIWU Plugin – AI Copilot & Content Generator purchases. Please read this policy carefully before making a purchase.

1. Refund Period

We offer a 14-day refund period from the date of purchase for all premium versions of AIWU Plugin. This applies to:

Lifetime Licenses:

  • One Site License ($89.00) – Single site with lifetime updates and pro support
  • Up to 5 Sites License ($149.00) – Five sites with lifetime updates and pro support
  • Unlimited Sites License ($299.00) – Unlimited sites with lifetime updates and pro support

Yearly Licenses:

  • One Site License ($49/year) – Single site with yearly updates and pro support
  • Up to 5 Sites License ($99/year) – Five sites with yearly updates and pro support
  • Unlimited Sites License ($199/year) – Unlimited sites with yearly updates and pro support

Note: The Free Plan ($0) does not require refunds as it is provided at no cost.

2. Eligibility for Refunds

2.1 Valid Refund Reasons

Refunds may be granted for the following reasons:

  • Technical Issues: The plugin fails to work as described despite troubleshooting efforts
  • Compatibility Problems: Incompatibility with your WordPress setup that cannot be resolved
  • Feature Misunderstanding: The plugin does not perform core functions as advertised
  • Duplicate Purchase: Accidental multiple purchases of the same license

2.2 Conditions for Refund Eligibility

To be eligible for a refund, you must:

  • Request the refund within 14 days of purchase
  • Provide your purchase receipt or transaction ID
  • Demonstrate that you have attempted to resolve technical issues with our support team
  • Remove the plugin from all websites where it was installed

3. Non-Refundable Situations

3.1 We DO NOT provide refunds for:

  • Change of Mind: Simply deciding you no longer want the plugin
  • Functionality Misunderstanding: Not reading the feature descriptions before purchase
  • Third-Party Costs: API costs from OpenAI, Google, DeepSeek, or other AI providers
  • Custom Development: Requests for features not included in the standard plugin
  • User Error: Issues arising from improper installation or configuration
  • External Factors: Problems caused by hosting providers, other plugins, or themes
  • After 14 Days: Any refund request made after the 14-day period
  • Misuse: Violation of our Terms of Service or improper plugin usage
  • Subscription Cancellation: For yearly plans, cancellation does not automatically grant refunds
  • License Upgrade/Downgrade: Changing license types after purchase (contact support for options)

3.2 Digital Product Nature

AIWU Plugin is a digital product. Once downloaded and license keys are provided, the product is considered delivered. Refunds are granted as an exception based on the conditions outlined in this policy.

4. Refund Process

4.1 How to Request a Refund

To request a refund:

  1. Contact Support: Email us at supai@aiwuplugin.com within 14 days of purchase
  2. Subject Line: Use “Refund Request – [Your Order ID]”
  3. Include Information:
    • Order/transaction ID
    • Purchase date
    • Reason for refund request
    • Description of issues encountered
    • Screenshots or error messages (if applicable)

4.2 Refund Review Process

  1. Initial Review: We will acknowledge your request within 48 hours
  2. Investigation: Our team will review your case and may request additional information
  3. Troubleshooting: We may offer technical support to resolve issues before processing a refund
  4. Decision: Refund decisions are made within 5 business days of receiving all required information
  5. Processing: Approved refunds are processed within 7-10 business days

4.3 Refund Methods

  • Refunds will be issued to the original payment method used for purchase
  • Processing time depends on your payment provider (credit card, PayPal, etc.)
  • We cannot issue refunds to different payment methods or accounts

5. Partial Refunds

5.1 When Partial Refunds Apply

Partial refunds may be considered in exceptional circumstances:

  • Significant Feature Limitations: If major advertised features are non-functional
  • License Downgrade: Switching from a higher license to a lower one within the refund period
  • Pro-rated Situations: At our sole discretion for unique circumstances

5.2 Calculation

Partial refunds are calculated based on:

  • Time elapsed since purchase
  • Features used or accessed
  • Specific circumstances of the request
  • License type (yearly vs lifetime)

6. License Termination Upon Refund

6.1 Immediate Actions Required

Upon refund approval:

  • Your license key will be immediately deactivated
  • You must remove the plugin from all websites
  • Access to updates and support will be terminated
  • Any downloaded files must be deleted

6.2 Future Purchases

  • You may repurchase the plugin in the future if circumstances change
  • Previous refund history may be considered for future refund requests
  • We reserve the right to decline sales to customers with excessive refund requests

7. Support Before Refund

.1 Required Support Interaction Before processing refund requests for technical issues, we require:

  • At least one support ticket submission
  • Reasonable time for our team to investigate and provide solutions
  • Good faith effort to implement suggested troubleshooting steps

7.2 Common Resolutions

Many issues can be resolved through:

  • Plugin configuration adjustments
  • WordPress compatibility updates
  • Theme or plugin conflict resolution
  • API key configuration assistance
  • Feature usage guidance

8. Yearly Subscription Specifics

8.1 Yearly Plan Renewals

  • Yearly plans automatically renew unless cancelled
  • Cancellation must be requested before the renewal date
  • Refunds for renewals follow the same 14-day policy from renewal date

8.2 Cancellation vs Refund

  • Cancellation: Stops future renewals but no refund for current period
  • Refund: Returns payment for current period if within 14 days and meets eligibility criteria

9. Lifetime License Specifics

9.1 Lifetime Value

Lifetime licenses provide:

  • Perpetual plugin updates
  • Ongoing support access
  • No recurring charges
  • Higher refund scrutiny due to significant value provided

10. Contact and Disputes

10.1 Refund Disputes

If you disagree with a refund decision:

  • Request detailed explanation via supai@aiwuplugin.com
  • Provide additional documentation if available
  • Final decisions rest with our management team

10.2 Chargeback Policy

  • Contact us before initiating chargebacks
  • Chargebacks may result in permanent license termination
  • We will provide documentation to payment processors as needed

11. Fair Use Policy

11.1 Refund Abuse Prevention

We monitor for refund abuse patterns including:

  • Multiple purchases and refund requests
  • Excessive support demands before refund requests
  • Suspicious usage patterns

11.2 Right to Refuse

We reserve the right to:

  • Decline refund requests that appear fraudulent
  • Limit future purchases from customers with excessive refunds
  • Investigate suspicious refund patterns

12. Updates to This Policy

This Refund Policy may be updated periodically. Changes will be posted on our website with an updated date. Current customers will be notified of significant changes via email.

13. Contact Information

For refund requests and questions:

  • Email: supai@aiwuplugin.com
  • Subject: “Refund Request – [Order ID]”
  • Website: https://aiwuplugin.com/contact
  • Response Time: Within 48 hours

This refund policy is designed to be fair to both customers and our business while ensuring quality service and preventing abuse.

Last updated: 08.15.2025

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