Content-Aware Mode: Chatbot That Reads and Answers From Your Pages

By default your chatbot knows only what you put in its instructions. Content-Aware Mode changes that: the AI automatically reads the page the visitor is currently viewing and answers questions about that specific content. A visitor on your pricing page asks “What’s included in the Pro plan?” — the AI reads the page and answers from it, without you training it on anything.

Before You Start

You’ll need:

• A working chatbot already set up (Set Up First Chatbot guide)
• Time needed: ~5 minutes
• Plan required: Free

When to use Content-Aware Mode:

• You have many pages and don’t want to manually train the AI on each one
• Your content updates frequently (the AI always reads the current version)
• You want the chatbot to answer questions specifically about the page the visitor is on
• Blog posts, documentation pages, product pages, service descriptions

When NOT to use it:

• Pages with very little text content — the AI won’t have enough context
• Pages with sensitive content you don’t want the AI to read or discuss
• When you need the chatbot to know things NOT on the current page (use Embeddings instead)

Step 1: Open Your Chatbot Settings

Go to WordPress Admin → AI Copilot → AI ChatBots. Click on your chatbot to open its settings.

Step 2: Enable Content-Aware Mode

Go to the Context tab (or Knowledge tab — the name may vary by version).

Find the setting Content-Aware Mode or Use Page Content and toggle it on.

Optional settings to configure:

• Content Depth: How much of the page the AI reads. Start with Standard. Use Full for long documentation pages.
• Ignore Sections: You can tell the AI to ignore headers, footers, sidebars, or specific CSS classes.
• Fallback Behavior: What to do if the page has no useful content. Options: use chatbot instructions only, or tell the visitor the page has no information to answer from.

Step 3: Save Changes

Click Save Changes at the bottom of the settings page.

Verify It Works

1. Open a content-rich page on your site (a blog post, product page, or service page) in an incognito window
2. Click the chatbot icon to open it
3. Ask a question that can only be answered from the page content — for example, if the page is about a product, ask “What warranty does this product include?”
4. The AI should respond with specific information from the page — not a generic answer

Content-Aware Mode vs. Embeddings: Key Difference

You can use both simultaneously — Content-Aware for page context + Embeddings for your broader business knowledge base.

Common Issues

Problem: “The AI still gives generic answers, not from the page.”
Fix: Make sure the toggle is saved and active. Also check that your chatbot instructions don’t override the page content — remove any instructions that say “don’t use external information.” Add the tip from Step 2 to your instructions.

Problem: “The AI reads the navigation/footer and gives wrong answers.”
Fix: Use the Ignore Sections setting to exclude header, footer, nav, and .widget-area CSS classes from being read.

Problem: “Works on blog posts but not on product pages.”
Fix: Check if your WooCommerce product pages use JavaScript to render content — some themes load product content dynamically, which may not be readable by the content scraper. Consider using WooCommerce-specific chatbot mode instead.

What’s Next

• 🧠 Add business-wide knowledge: Embeddings in 10 Minutes — train the AI on your FAQs, policies, and full product catalog
• 📚 Train chatbot with your data: Train Your Chatbot with Embeddings
• 🛒 WooCommerce product chatbot: Connect WooCommerce: Product Recommendations in Chat
• 💬 Build a full customer support chatbot: Set Up a Customer Support Chatbot

Last verified: AIWU v.4.9.2 · Updated: 2026-02-25