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Embeddings in 10 Minutes: Make Your AI Know Your Business - AIWU – AI Plugin for WordPress
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Embeddings in 10 Minutes: Make Your AI Know Your Business

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Right now your chatbot knows only what general AI knows — which means generic answers. After this guide, your chatbot will answer questions specifically about your business: your products, your prices, your policies. The difference is dramatic.

Before: “What are your prices?” → “I don’t have that information.”
After: “What are your prices?” → “Our Starter Plan is $29/month and includes 3 websites. The Pro Plan at $79/month includes unlimited sites and priority support.”

Before You Start

You’ll need:

  • A working chatbot already set up (Set Up First Chatbot guide)
  • Understand the difference between training methods (Fine-Tuning vs Embeddings)
  • Your business information ready to upload (documents, text, FAQ lists)
  • Time needed: 10–30 minutes (depending on how much content you have)
  • Plan required: Pro
💡 How embeddings work: You upload your business documents. AIWU converts them into a searchable knowledge base. When a visitor asks a question, the AI searches that knowledge base, finds relevant information, and answers from it — accurately, every time.

Step 1: Prepare Your Training Content

Before uploading, decide what your chatbot should know. Write or gather:

  • FAQs: The 20 most common questions visitors ask, with answers
  • Product / Service descriptions: Names, features, prices, availability
  • Policies: Returns, shipping, cancellation, warranty
  • About information: Who you are, what you do, where you’re located

Format tips for better results:

  • Use question-and-answer format: “Q: What is your return policy? A: We offer 30-day returns…”
  • Keep each topic in a separate section or file
  • Be explicit: write “Starter Plan: $29/month, 3 websites” rather than assuming the AI will infer pricing
  • Supported formats: TXT, PDF, DOCX, or paste text directly
⚠️ Quality matters more than quantity. 10 well-written FAQs will outperform 100 vague paragraphs. Start with your most important 10–20 Q&A pairs and expand later.

Step 2: Open the AI Training Module

Go to WordPress Admin → AI Copilot → AI Training.

Click Create New Dataset (or New Knowledge Base).

Give your dataset a name: “Product FAQ”, “Company Info”, or “Customer Support Knowledge Base”.

Step 3: Add Your Content

You have three ways to add content:

Option A — Paste text directly: Click Add Text, paste your FAQ or document content, click Save.

Option B — Upload a file: Click Upload File, select a TXT, PDF, or DOCX file from your computer.

Option C — Import from URL: Enter a webpage URL and AIWU will read and import its content automatically. Useful for importing your existing FAQ page.

Add all your content before moving to Step 4.

Step 4: Generate Embeddings

Once your content is added, click Generate Embeddings (or Process Dataset).

What happens: AIWU sends your text to the AI provider’s embedding model, which converts it into searchable vectors and stores them in your database. This may take a few minutes for large datasets.

What you should see: A progress bar, then a “Embeddings generated successfully” confirmation.

💡 Tip: Embeddings use a tiny amount of API credits — typically a fraction of a cent per 1,000 words. This is a one-time cost per document. Answering questions from embeddings is also very inexpensive.

Step 5: Connect the Dataset to Your Chatbot

Go to WordPress Admin → AI Copilot → AI ChatBots. Open your chatbot.

Go to the Knowledge or Training tab. Find the Datasets or Knowledge Bases section. Select the dataset you just created and enable it.

Click Save Changes.

Verify It Works

  1. Open your website in an incognito window
  2. Open the chatbot
  3. Ask a question that’s answered in your training data — something specific, like a price or policy detail
  4. The AI should respond with your exact information, not a generic answer
✅ Getting specific answers? Your chatbot now knows your business. Every visitor asking about your products, prices, or policies will get accurate, specific responses — automatically.

Common Issues

Problem: “The AI still gives generic answers after training.”
Fix: Make sure the dataset is connected to the chatbot (Step 5 — check the Knowledge tab). Also verify embeddings were generated successfully — regenerate if unsure.

Problem: “The AI gives wrong answers that aren’t in my training data.”
Fix: Add a line to your chatbot instructions: “Only answer questions using information from the knowledge base. If the answer is not in the knowledge base, say ‘I don’t have that information — please contact us at [email]’.”

Problem: “Embedding generation failed.”
Fix: Check your API key and credits. Embeddings require API access. See API Key Errors guide.

Problem: “My information changed — how do I update the training?”
Fix: Go to your dataset, edit or re-upload the content, and click Generate Embeddings again. Only the changed documents need to be re-processed.

What’s Next

Last verified: AIWU v.4.9.2 · Updated: 2026-02-25

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